Frequently asked questions

If you already have your travel dates in mind, we recommend sending your request as early as possible. Our tours are popular and tend to fill up quickly, especially at weekends and in peak travel seasons. A little advance planning goes a long way in securing your spot.

Short on time? You can send a request up to 2 hours before the tour starts (Vietnam time, GMT+7). For same-day tours, please also message us on WhatsApp.

Send us a request from the tour page and we will confirm availability and the final price by email. If you would like an answer faster, message us on WhatsApp at +84 976 788 488 or email [email protected], and we will check open spots for you right away.

Yes, whichever works best for you. The website is the easiest way: browse our tours, choose your date, time and group size, and send your request. We confirm availability and the final price by email, then send you a secure payment link.

You can also reach us by email, WhatsApp/Zalo, Facebook or Instagram.

Just a few simple details:

• The tour you would like to book
• The number of guests: adults (12+), children (2–11) and infants (under 2)
• Your preferred date and time, including the morning or afternoon session for tours with two options
• Your pickup location
• Your name, email, phone or WhatsApp number and nationality

A little extra: when you book two different tours, you get 10% off the total price.

Yes, we would love to host you. We specialize in private tours and can accommodate large groups. Get in touch and we will tailor the experience to your needs.

We accept PayPal and all major credit and debit cards, including Visa, Mastercard, American Express (Amex) and Maestro. After we confirm your tour, we send a secure payment link by email.

No payment is needed when you send a request. Once we confirm your tour, you are welcome to pay in full or simply secure your spot with a deposit. For individual bookings, a 30% deposit is all that is needed. For groups of 7 or more guests (infants included), we kindly request a 50% deposit to lock in your arrangements.

Yes, we can issue a VAT invoice for you. If you need help with the process, email [email protected] or message us on WhatsApp/Zalo at +84 976 788 488. Our team is always happy to help.

Once your payment is processed successfully, you will receive an automatic confirmation email from us right away. If you do not see it in your inbox, check your spam or promotions folder. It sometimes ends up there.

We will send you a friendly reminder email with a link so you can try the payment again or choose a different method. If you run into any trouble, email [email protected] or message us on WhatsApp/Zalo at +84 976 788 488. We will sort it out together.

We know travel plans can change unexpectedly, so we try to be as flexible as possible. Here is how it works:

Rescheduling

• Free date changes with at least 24 hours’ notice before the tour start time
• Changes made with less than 24 hours’ notice incur a 30% charge

Cancellation

• Cancel more than 24 hours in advance: no cancellation fee (only a small transaction fee of approximately 5%, charged by banks or PayPal, applies)
• Cancel less than 24 hours before the tour starts: the full charge applies

If you are facing special circumstances, please call us or message us on WhatsApp. We are human too and happy to discuss options where we can.

If you need to cancel close to your tour time, please reach out to us directly at [email protected] or on WhatsApp/Zalo at +84 976 788 488. We will review your situation and do our best to help. Refunds follow our cancellation policy:

• Cancellations made more than 24 hours before the tour are eligible for a full refund, less the bank or PayPal transaction fee
• Cancellations within 24 hours of the start time are subject to the full charge, though we are always happy to discuss special circumstances

Your satisfaction matters to us, and we will always work toward a fair outcome.

Once approved, refunds are typically processed within 7–14 business days. The exact timing can vary depending on your bank or payment provider.

If you cancel more than 24 hours before your tour, we do not charge any cancellation fee. Your bank or payment platform, such as PayPal or OnePay, may deduct a small, non-refundable transaction fee, typically around 5%, which is outside our control.

Cancellations made within 24 hours of the tour start time are subject to the full charge, though we are always happy to discuss special circumstances if you reach out to us directly.

Yes. If you would like a different tour, email [email protected] or message us on WhatsApp/Zalo at +84 976 788 488. There is no need to cancel. Just contact us and we will sort it out for you.

No experience is required at all. You ride as a passenger behind one of our professional, experienced drivers. All you need to do is sit back, relax and enjoy the ride.

Safety and guest comfort are at the heart of everything we do. Our drivers and guides are fully trained professionals who regularly update their skills through ongoing safety workshops and customer care programs. You can ride with confidence knowing our team is always learning and committed to giving you a secure and memorable experience.

Yes. We provide high-quality helmets and protective gear for all guests as part of our commitment to your safety.

Beyond the gear, our team is first-aid certified and takes part in regular safety training to handle any situation. We also carry local insurance (Bao Viet) with coverage of up to 200,000,000 VND per person, depending on the nature of the incident. Coverage applies to accidents, but not where the incident is caused by the guest’s own actions.

Please note that Vietnam Backstreet Tours’ total liability in any case shall not exceed the insurance payout amount and the tour fee paid by the guest.

Personal travel insurance is not included in our tour price. Guests may request optional travel insurance provided by PTI Thang Long Insurance at an additional cost of approximately US$3.5 per person per day.

Optional insurance coverage includes

• Personal accident coverage from US$10,000 up to US$30,000 per person
• Baggage coverage equal to 10% of the insured amount for personal coverage

Coverage scope

• Bodily injury or accidental death during the insured period
• Sudden illness, sickness or emergency medical treatment during the insured period (excluding pre-existing conditions and excluded cases)
• Hospital treatment support in Vietnam according to the insurance policy terms
• Loss or damage of baggage and personal belongings caused by fire, explosion, vehicle collision, overturning, sinking or falling
• Loss of checked baggage during the journey

If you would like to buy insurance, please tell us in advance so we can arrange the policy before your tour departs.

Most of our tours are designed to be family-friendly and welcoming for all ages. If you are traveling with young children or seniors, let us know your group’s makeup and we will recommend the most suitable and comfortable options for you.

Vietnam’s tropical climate can bring occasional rain, especially from October to January, but this rarely dampens the spirit of a vintage motorcycle or Jeep ride. We are prepared with high-quality two-piece rain gear to keep you dry, and we make regular stops at covered locations. A little rain can even offer a more authentic glimpse of local life. Our experienced drivers know how to handle the weather, and your safety is our priority.

In the unlikely event that severe weather forces us to cancel the tour, we will notify you as early as possible. You will then have two options:

• Reschedule to another date free of charge, or
• Receive a 100% refund of the tour price (less any bank transaction fees)

Please note that, as we cancel for your safety, we cannot cover additional expenses such as flights or accommodation.

We offer free pickup and drop-off at any location within a 3 km radius of the city center. The exact meeting point can vary depending on the tour you choose. To confirm your pickup location or get detailed directions, message us on WhatsApp or Zalo and our team will be happy to help.

Yes, we love creating personalized experiences. Use our Tailor-Made form, message us on WhatsApp, or email [email protected]. Share your ideas and preferences and our team will design an itinerary for your group. Like all our tours, tailor-made tours are day tours.

If you are running late, call us or message us on WhatsApp as soon as possible. We will do our best to help you catch up with the group, but please keep in mind that a late arrival may shorten your experience because the tour runs on a set schedule.

Yes. Your pickup and drop-off can be at two different locations, as long as both are within a 3 km radius of the city center. Just let us know your preferences.

Flexibility is key to a great experience. Our guides time the visit at each location carefully and may adjust the order of stops based on real-time conditions. For example, if there is a light shower, we might spend a little longer at a stop to let it pass, so you stay comfortable.

All food and drinks specifically mentioned in the tour itinerary are included, so you can relax and enjoy with no hidden costs.

We want everyone to have a wonderful experience. We always have backup options available and we will do our best to accommodate your needs. Please notify us in writing at least 24 hours before departure about any dietary restrictions or allergies so we can prepare properly.

Please note that we cannot be held responsible for any allergic reaction if we were not notified in advance, or if you eat food outside the menu options we have advised.

Yes, we are happy to accommodate dietary preferences. Let us know in advance and we will prepare delicious alternatives for you.

All of our tours are family-friendly. While we may offer local alcoholic beverages as part of the experience, we always provide a variety of non-alcoholic options for children and for adults who prefer them.

Your comfort and enjoyment are important to us. We always have backup options available and will gladly offer you an alternative so you can still enjoy the culinary experience.

Email [email protected], message us on WhatsApp/Zalo at +84 976 788 488, or use the contact form. We will reply soon.

For urgent or time-sensitive matters on the day of your tour, contact us via WhatsApp, Zalo or phone at +84 976 788 488. This hotline is also in your confirmation email and connects you directly with our on-the-ground team, who can help right away.

All important updates, reminders and other essential information about your booking are sent to the email address you provided. As your tour date approaches, check your spam or promotions folder. Our emails sometimes end up there.

Yes. If you are unsure which tour best fits your interests or schedule, tell us a little about what you are looking for by email at [email protected] or on WhatsApp/Zalo at +84 976 788 488. We are always happy to offer friendly, personalized advice.

Everyone is welcome. Whether you are a seasoned content creator, an aspiring influencer, or a past guest who simply wants to share the magic of your ride, you can take part through one of our two official program tracks.

Our program is for all storytellers. We would love to hear from you, whether you are a full-time creator or a traveler with a passion for capturing and sharing authentic moments from your journey.

Our team reviews every submission with care. We look for content that feels authentic, creative and genuinely connected to the experience. We are drawn to posts that reflect the spirit of a Vietnam Backstreet Tours ride: the joy, the freedom and the unforgettable moments shared along the way.

As a thank you for sharing your perspective, selected participants receive a complimentary Vietnam Backstreet Tours tour valid for 12 months. It is our gift to you, to enjoy again yourself or share with someone special.

You always keep full ownership of your content. By participating, you permit us to share your featured work on our official channels, and we will always give you full credit.

By taking part in our user-generated content (UGC) program, you consent to Vietnam Backstreet Tours using your content for marketing purposes on a perpetual basis without additional compensation. Full details, including terms of use, are set out in our separate UGC Terms & Conditions.