Cancellation & Refunds

1. The 24-hour rule at a glance

“Notice” is counted back from the tour start time we confirmed, in Vietnam time (GMT+7).

2. Changing your date

• With at least 24 hours’ notice before the start time, you can move your tour to another date free of charge, subject to availability.
• With less than 24 hours’ notice, a 30% charge applies to the date change.

Email [email protected] or message us on WhatsApp or Zalo at +84 976 788 488 with your booking details and your new date.

3. Canceling a tour

• More than 24 hours before the tour: no cancellation fee. You are eligible for a full refund, less the transaction fee charged by your bank or payment platform (such as PayPal), typically around 5%, which is outside our control.
• Less than 24 hours before the tour: the full charge applies. If you are facing special circumstances, please reach out to us directly. We are human too and will do our best to help where we can.

You do not have to cancel to switch to a different tour. Just contact us and we will sort it out for you.

4. Refunds

• Refunds are made to the payment method you used.
• Once a refund is approved it is usually processed within 7–14 business days. The exact timing depends on your bank or payment provider.
• Bank and payment platform fees are charged by them, not by us, and are not refundable.

5. Bad weather

A little rain rarely stops a vintage motorbike or Jeep ride: we provide two-piece rain gear and make regular stops at covered places.

If severe weather makes the tour unsafe and we have to cancel, we will tell you as early as possible. You can then choose to reschedule to another date free of charge, or receive a 100% refund of the tour price (less any bank transaction fees). As we cancel for your safety, we cannot cover extra expenses such as flights or accommodation.

6. Late arrival and no-shows

TBC: how long the guide waits at the pickup place, and how a missed pickup is treated. If you are running late, message us on WhatsApp or Zalo as soon as you can and we will do our best to keep you on the tour.

7. How to contact us

• Email: [email protected]
• WhatsApp or Zalo: +84 976 788 488 (also the hotline for urgent matters on the day of your tour)
• The contact form

Please include your name, the tour and date you booked, and what you would like to do. We will reply soon. These rules are part of our Terms & Conditions.